2. Starting a project An inquiry is not a purchase or an authorization to start paid work. Before a project starts, we agree in writing on the scope, fee, provider and approval process. The accepted proposal, service agreement and approved changes govern paid work and take precedence over conflicting general website copy. This website does not automatically amend existing agreements. 

3. Scope and approvals An authorized client contact provides project instructions and approvals. Clients supply accurate information and review content, details and proofs before release. New pages, functions, campaigns or other work outside the agreed scope require approval of any added cost and timing. Delays in materials, access or approvals may affect delivery. Project-specific approval requirements belong in the agreement. 

4. Fees, outside costs and payment Fees, deposits, due dates, approved expenses and payment methods are set out before commitment in the project documents. Advertising spend, subscriptions, licenses, printing and other outside costs are included only if stated. A payer must be authorized to use the payment account. Authorization must cover the stated charge; supplying payment details is not permission for unrelated work or recurring payments. 

5. Recurring services and cancellation A recurring plan must specify the billing entity, service period, price, renewal arrangement, cancellation method and any refund terms. Automatic payment requires separate agreed authorization. To cancel or pause, use the route in your agreement or contact your named billing provider in writing. Completed work, approved outside costs, refunds, transition assistance and service end dates are handled under that agreement and applicable law.

6. Client materials and deliverables You retain the rights you already hold in materials you supply and are responsible for having permission to use them. Ownership or licenses for final deliverables, editable source files and reusable tools must be stated in the written agreement. Stock imagery, fonts, software and other third-party materials remain subject to their own licenses. Payment alone does not promise ownership of every component or working file.  

7. Portfolio and website materials Website text, designs, portfolio examples, images and marks belong to their respective owners. You may view the site and share links, but may not reuse protected material without permission, except where law allows. Portfolio examples may show earlier work or versions; inclusion does not by itself represent a current client relationship or endorsement. 

8. Website care and outside services Your care agreement defines hosting, updates, domain services, backup coverage, retention, recovery and response arrangements. This website does not promise continuous live staffing, unlimited changes, zero downtime or guaranteed recovery. Search engines, advertising platforms, payment systems and other outside services apply their own terms and may change. Any express service commitments in your agreement still apply. 

9. Acceptable use Use this site lawfully. Do not submit malware, impersonate someone, misuse forms, infringe rights, attempt unauthorized access or interfere with operation. We may block abusive activity without restricting lawful rights.

10. Information, outcomes and legal rights General information here is provided “as is” and may change. To the extent permitted by law, no warranty is made about the website’s accuracy, availability or fitness for a particular purpose. No specific search ranking, traffic, sales, revenue or AI outcome is guaranteed. Nothing here excludes liability or rights that cannot lawfully be excluded, or overrides an express commitment in your accepted service agreement.

11. Privacy and communications The Privacy Policy describes collection and use of personal information, cookies and relevant service providers. Do not send passwords, payment card details or sensitive records through the general inquiry form. An inquiry allows us to respond about that inquiry; it does not enroll you in marketing emails, automated calls or text campaigns. Any promotional opt-in is requested separately. 

12. Updates and questions Updates apply from the published effective date, subject to any notice or consent required by law. They do not change previously agreed paid-service terms without the required agreement. Questions about this website may be sent to xclaimagency@gmail.com or through Contact. For project, payment or cancellation questions, use the contact shown on the applicable agreement or invoice.